On-Demand Webinars

On-demand virtual presentations for leaders and teams.
Discover how to win the hearts and minds of your customers by building a culture of service excellence and improving customer service experience.


Global Best Practices in Building Service Culture (44:57)

In this virtual presentation, you will:

  • Discover world-class examples to increase value and create better service experiences for customers.
  • See how an Engaging Service Vision and Common Service Language work together to build a sustainable service culture.
  • Learn best-practices to attract and retain most valuable team players in your organization.
  • See award-winning implementations in building cultures of service excellence.

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How to Lead a Customer Service Culture Transformation (40:40)

In this virtual presentation, you will learn:

  • Why so many service improvement efforts fall short or simply fail.
  • How to build a culture that motivates service mindset every day.
  • The proven UP! Your Service methodology to build strong service cultures.
  • Four counter-intuitive strategies that are more effective than traditional approaches.
  • World-class examples from industries and companies around the world.
  • Next steps to build team alignment and gain commitment for stronger service culture.

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The Foundation of Service Excellence (25:37)

In this virtual presentation, you will learn:

  • The definition of service excellence that is essential for aligning your team.
  • The Six Levels of Service to understand how others evaluate your service.
  • The Four Categories of Value to design, create, and deliver better service.
  • Build a culture where Taking Personal Responsibility is your winning edge.

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Presenter:

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Ron Kaufman
Author of New York Times bestselling book – Uplifting Service
Ron Kaufman is a global thought leader, educator, and keynote speaker who specializes in building service cultures in the world’s largest and most respected organizations, including Singapore Airlines, Changi Airport, Xerox, AIA, Nokia Networks, General Motors, Johnson&Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, and Wipro.
www.RonKaufman.com
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harvard-business-school-logo

“I have learnt so much valuable information in the webinar and the key takeaways allow me to start cultivating a service culture right away.”

Program Committee Chair
Harvard Business School Alumni Association
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“Ron is truly passionate about educating others on uplifting service and really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others.”

Senior Associate, Marketplace Development
Google
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“Ron’s energy and enthusiasm for service leaps off the stage. We are still talking about his presentation months after the conference.”

Office of Public Affairs
Stanford University
adecco

“Ron Kaufman’s passion regarding providing Uplifting Service is inspirational to anyone who is in the vicinity of his presence, even online presence!”

Vice President, Talent Acquisition
Adecco
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