For leaders who want to improve customer service experience and build a service culture that attracts and keeps the best employees:
- C-Level Business Leaders, Business Directors, Regional Directors, Senior Managers.
In this presentation, you will:
- Discover world-class examples to increase value and create better service experiences for customers.
- See how an Engaging Service Vision and Common Service Language work together to build a sustainable service culture.
- Learn best-practices to attract and retain most valuable team players in your organization.
- See award-winning implementations in building cultures of service excellence.
Ron Kaufman, global thought leader, educator, and keynote speaker, specializes in building service cultures in the world’s largest and most respected organizations, including Singapore Airlines, Changi Airport, Xerox, AIA, Nokia Networks, General Motors, Johnson&Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, and Wipro.
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