This webinar shares fundamental service principles to raise service levels and improve the customer experience at every point of contact.

Who Should Attend

Everyone who serves anyone, at all levels in the organization.

In this Webinar, leaders will learn:

  • The definition of service excellence that is essential for aligning your team.
  • The Six Levels of Service to understand how others evaluate your service.
  • The Four Categories of Value to design, create, and deliver better service.
  • Build a culture where Taking Personal Responsibility is your winning edge.

Join us on this webinar with Ron Kaufman, global thought leader, educator, and keynote speaker who specializes in building service cultures in the world’s largest and most respected organizations, including Singapore Airlines, Changi Airport, Xerox, AIA, Nokia Networks, General Motors, Johnson&Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, and Wipro.

 

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