Keynote Speeches and Presentations

UP Keynote Speeches and Presentations will educate and motivate every member of your service team. Each participant will be inspired to step UP to deliver new levels of internal and external service.

"Ron is truly passionate about educating others on uplifting service and really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others."
Sandra Leung Li

Featured Speakers

Ron Kaufman

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years.

Read Biography | Watch Keynote Demo Video

Shyam Kumar

Shyam Kumar is the Managing Partner of UP! Your Service. In this role he is responsible for overall business development and client satisfaction worldwide.

Shyam works closely with the Board of Directors to set strategy, supports the global team in execution, and collaborates with key clients to ensure their success in improving service performance and building strong service cultures.

Read Biography

Jeff Eilertsen

Jeff Eilertsen leads the Client Success team for UP! Your Service, bringing 25 years of experience working in organizational and leadership development firms.

As a consultant and global master trainer, he ensures the successful implementation of the UP! Your Service Implementation Roadmap, working with clients to develop the people, processes and best practices to build a service culture.

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Linda Tan-Spicer

Linda Tan is driven by a passion for service. She enables leaders and organizations to quickly improve service performance through design and delivery of actionable service education programs.

Prior to joining UP! Your Service, Linda helped companies optimize human performance by developing strategies to ensure application of new learning in the workplace.

Read Biography
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"I have never seen anyone put so much valuable information in such a short period of time and do it so delightfully."
Paul Snider
Program Committee Chair
Harvard Business School Alumni Association

Speech Topics

Service Keynote

Providing superior service is essential to continued success in a competitive world. But too many executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale. Watch and learn specific action steps you can take to fly over customers’ rising expectations and immediately improve the quality of service delivered at all levels of the company.

Service Keynote: PDF Download

Leadership Keynote

The driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision and the actions required to make that vision a reality.

Leadership Keynote: PDF Download

Culture Keynote

Organizations with a powerful service reputation and a superior service culture attract and retain the best talent, achieve market leadership and enjoy sustainable success. See why some organizations succeed beautifully while others fail miserably. Find out what works, what doesn’t, what your organization should do, and what you must avoid.

Culture Keynote: PDF Download

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"The effects of the UP! Your Service program have been transformative.
Our team members take greater pride in what they do,
and customer response has never been better."

Julian Hagger
Chief Sales & Marketing Officer

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