UP! Your Service - Blog

Building a Service Culture: Interview with Keynote Speaker Agency Speaking.com

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This interview was first posted  by our friends at the keynote speaker agency www.Speaking.com Far from being a slave, the service provider is the most valuable person of all, because they are the source that is […]

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Ron Kaufman, Keynote Speaker, Podcast Interview

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 Original Grosum Interview Transcript: We grabbed the chance to catch up with Ron Kaufman, world’s leading educator and motivator, author of the book, Uplifting Service, and fourteen other books on service, business, and inspiration, […]

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How to Choose Outstanding Service Workshop Leaders

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A strong and sustainable service culture needs passionate educators, coaches, and role models who teach and apply the principles of uplifting service. Certified Workshop Leaders are your internal team members who encourage, support, and inspire […]

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What VALUE will you create with your service today?

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Service is taking action to create value for someone else. What kind of value will your service create? The Four Categories of Value ™ gives us a useful framework to answer this essential question. First: […]

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Introduction to the Ten UP Service Excellence Principles

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UP! Your Service provides your team with the service excellence principles and workshops you need to continuously improve internal and external service performance. This suite of powerful service improvement tools are easily customized to achieve […]

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What is Service Education?

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Service education leads to creative thinking and practical action. This action produces new and greater service value. What happens in effective service education?

1. A new understanding of service value
2. Colleagues learn and apply a common service language
3. Personal behavior models beliefs
4. Taking new and valuable actions

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How to Close the Service Culture Gap and Capture Your Supporters (Step Three)

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This blog continues from my earlier posts where I offered Step One and Step Two to engage Ambassadors and Supporters in your service culture change initiatives. Step Three: Grow your people to grow your culture […]

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In the World of Big Data, Old School Customer Service Never Goes Out of Date

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Today we use sophisticated technologies to learn a great deal about our customers. We track what they like, what they spend, what they search for, where they go, and how often they return. Yet despite all this new “big data” and the insights it can deliver, customers all over the world still appreciate “Old School Customer Service”.

These four “Old School Customer Service” techniques are time-tested, and they work as well today as they have for generations.

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Customer service training, or service education. What’s the difference?

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Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – […]

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Enjoy Ron Kaufman: Leading Global Keynote Speaker on Service Excellence

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Enjoy this complete keynote speech by Ron Kaufman at the Swiss National Excellence Awards in Lucerne, Switzerland on Uplifting Service Culture. Ron Kaufman is rated one of the “Top 25 Hot Speakers” by the National […]

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