The SCI reveals whether your team is – or is not –
in agreement on these fundamental objectives.
Companies with a strong service culture increase customer loyalty, retain great talent, and differentiate from competition. How strong is your service culture?
The SCI is a fast and easy service culture diagnostic tool that helps your leadership team identify top priorities to drive your service improvement and evaluate the opportunities to improve your organization’s
Identify Your Priorities
Clarify what is most urgent and most important to improve.
Evaluate Leadership Alignment
Confirm where your team members are and are not fully aligned.
Assess Current Performance
Evaluate your current performance in 14 competencies of service culture.
“The SCI helped our leaders identify key strategic priorities and discover service improvement opportunities around talent development and leadership engagement.”
Director, Customer Care
A Fortune 500 chemical manufacturing company
“The SCI tool enabled us to build a strategic roadmap for their service culture transformation. I highly recommend SCI to every leader who wants to launch a culture transformation initiative. “
A Fortune 500 technology and networks company
Schedule the Briefing
This step takes only 5
Launch Your Survey
You launch the SCI with
Get Your Report
We create your customized report and share it with you.