Business leaders and organizations need a constant and sustainable advantage over their competition to succeed. In every industry, companies face challenges and roadblocks that must be overcome to clear the way for constant profitability and outstanding market reputation.
This video describes how Service Excellence can become your competitive advantage, and points to key problems that must be resolved to build a sustainable culture of service excellence.
Six big changes are currently disrupting the expectations of customers and the delivery of great customer experiences.
This presentation will give you an insight into each of these Six Disruptors, and will point you towards the skills and the culture you must build to succeed with your customers, your company, and in your career.
There are two outcomes every CEO and senior business leader must deliver to succeed in the future:
Building a sustainable Culture of Service Excellence delivers both. In this short video, Ron Kaufman explains how and why.
UP! Your Service provides your team with the service excellence principles and workshops you need to continuously improve internal and external service performance. Each workshop emphasizes application to specific service situations ensuring new ideas are generated, new actions are taken, and new value is created.
The 12 Building Blocks of Service Culture shape the environment, experience, and enthusiasm of your team. Working with UP! Your Service, we help you assess your current activities, select areas for improvement, and develop a plan to deliver early “quick-wins” and longer-term sustainable results.
In our experience working with many of the world’s outstanding organizations, we have discovered seven essential rules successful service leaders always follow. Some leverage the power of one rule more than another. But each of these rules is essential to lead your team to success.
The Service Culture Implementation Roadmap is a proven methodology to quickly upgrade service performance and build a service culture that grows stronger over time.
The Service Culture Indicator is a digital assessment to evaluate the alignment of your Leadership Team and assess the current strengths and weaknesses of your service culture.
Customer Service Training requires clear instructions and delivers consistent service. Service Education builds a workforce that can think, decide and act in a variety of service situations.
Fundamental service principles apply to everyone from leaders to frontline staff. This improves communication between internal and external service providers.
Ron discusses five common problems organizations face: training (only), lack of alignment, fragmentation of effort, legacy practices and attitude issues at the top.
When everyone uses a common service language, it becomes much easier for staff to communicate with each other and better for your customers too.
You don't have to work harder to build a superior service culture. But you do have to align your efforts to harness the power of what you are already doing.
Technology has an essential role to play: liberating people to serve with the kind of creativity, concern and commitment that only humans can provide to one another.
UP! Your Service takes a serious view of the fundamentals and architecture needed to engineer a superior service culture. Ron explains why this works.
Why do middle managers deserve so much attention when you build a superior service culture? Because these team members hold a key to your success.
What is the foundation for a sustainable competitive advantage across industries? Ron discusses the impact service culture brings to every B2B and B2C industry.
Ron explains what it means to "Build a Superior Service Culture", and how this process can become real and effective for your organization.
Building a superior service culture can take the best elements of your existing culture - values, practices and make them even stronger. Customer Service Training Videos and Service Education Videos can help. Watch all the videos on this page to learn more.