On-Demand Webinars

Duration (46:19)

HR Changing Role in Driving the Customer Experience Webinar

HR’s role in driving customer experience is changing. In this webinar, HR’s Changing Role in Driving the Customer Experience, Ron Kaufman helps Human Resources professionals redefine their role to become more valuable and more effective in helping the organization to attract and retain profitable customers. Learn best practices which can be used right away to grow your profile and influence inside your organization.

Duration (32:47)

LUX* in “Serving to Win” Webinar Series

LUX* Resorts & Hotels (previously known as Naiade Resorts) grappled with huge financial losses and descending market reputation. Three years later, the brand rebounded with a shining luxury reputation, growing profits, and record-setting TripAdvisor scores. This webinar highlights the steps taken to successfully achieve a powerful service culture transformation.

Duration (32:19)

Globe Telecom, Inc in “Serving to Win” Webinar Series

This webinar features Rebecca V. Eclipse, Chief Customer Experience Officer; presenting Globe Telecom’s business challenges, and explaining how building an uplifting service culture led to unprecedented business success. Globe is a dynamic case study of the how actionable service education inspires employees, contractors, and partners.

Upcoming Webinars

The Foundation of
Service Excellence

Foundation of Service Excellence

Event Type: Interactive Webinar
Duration: 60 mins

Upcoming Webinars:

Engineering a
Service Revolution

Foundation of Service Excellence

Event Type: Interactive Webinar
Duration: 60 mins

Upcoming Webinars:December 14, 2016
12:00 P.M. PST
Register Now

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