Shifting from Service Process to Customer Experience: Challenge #2 of 5

By

Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the second challenge, Shifting from Service Process to Customer Experience.

This is the link to watch Challenge 1:
Challenge 1: Setting Effective Service Standards

Categories: Service Culture
Tags: , , , ,


Comments are closed.



Customer Experience Update
Contact Us

Thank You For Sharing This Page



Share By Email To:

Your Message:

CAPTCHA Image Change image

Enter the CAPTCHA code.

Share with more people?