UP! Your Service - Blog

What is our responsibility in the “Fourth Humanitarian Revolution”?

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Revolutions change what is possible and how we live together. We live today in The Fourth Industrial Revolution; the historic transformation from steam power, to electricity, to computers, to the global convergence of data, devices, […]

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Join Ron Kaufman for “The Secrets of Superior Service” in Mauritius

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Join Ron Kaufman for a full-day “The Secrets of Superior Service” workshop in Mauritius on 30 October 2018. This powerful event answers two enormously important questions: 1. How can you continuously IMPROVE SERVICE PERFORMANCE for […]

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UAE GOV HR Summit: It’s not about HR Strategy, it’s about PEOPLE!

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On 23-25 October 2018, I am delivering a keynote speech and Leadership Master Class at the GOV HR Summit in Abu Dhabi. The event organizers interviewed me with excellent questions about Leadership, Culture, and the Future. […]

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Building a Service Culture: Interview with Ron Kaufman

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Building a Service Culture, an interview with Ron Kaufman This interview was first posted  by our friends at the keynote speaker agency www.Speaking.com Far from being a slave, the service provider is the most valuable person […]

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The Service Culture Steering Committee Setup Checklist

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At UP! Your Service, we help clients plan, implement, and sustain the momentum of a service culture building program. This includes a comprehensive checklist of strategic activities, including Implementation Roadmap design, Steering Committee support, Building Block innovations, […]

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Use Technology to Enhance Customer Experience

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Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can use technology to enhance your […]

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Ron Kaufman, Keynote Speaker, Podcast Interview

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 Original Grosum Interview Transcript: We grabbed the chance to catch up with Ron Kaufman, world’s leading educator and motivator, author of the book, Uplifting Service, and fourteen other books on service, business, and inspiration, […]

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Measures of Success in Service Culture Transformation

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How do you know if your service improvement efforts are really working? How can you be sure your service culture development program will achieve the ultimate financial objectives of your business? The UP! Your Service […]

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How to Choose Outstanding Service Workshop Leaders

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A strong and sustainable service culture needs passionate educators, coaches, and role models who teach and apply the principles of uplifting service. Certified Workshop Leaders are your internal team members who encourage, support, and inspire […]

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The Six Disruptors of Customer Experience

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UP! Your Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes: First, improve your customer’s experience – to help you attract customers, keep […]

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