UP! Your Service - Blog

Join Ron Kaufman at Dreamforce 2018 in San Francisco

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Dreamforce is an annual user conference hosted by Salesforce in San Francisco, bringing together thought leaders, industry pioneers and thousands of marketing professionals. Members of the Salesforce customer base attend the conference to hear keynote […]

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Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago

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 Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, 19, 2018. This Symposium is a gathering of the world’s leading customer service, customer experience, and customer loyalty […]

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Join Ron Kaufman for “The Secrets of Superior Service” in Mauritius

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Join Ron Kaufman for a full-day “The Secrets of Superior Service” workshop in Mauritius on 30 October 2018. This powerful event answers two enormously important questions: 1. How can you continuously IMPROVE SERVICE PERFORMANCE for […]

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UAE GOV HR Summit: It’s not about HR Strategy, it’s about PEOPLE!

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On 23-25 October 2018, I am delivering a keynote speech and Leadership Master Class at the GOV HR Summit in Abu Dhabi. The event organizers interviewed me with excellent questions about Leadership, Culture, and the Future. […]

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Creating Customer Journey Maps that Work

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Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey maps can be confusing. And that makes the mapping process […]

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Building a Service Culture: Interview with Ron Kaufman

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Building a Service Culture, an interview with Ron Kaufman This interview was first posted  by our friends at the keynote speaker agency www.Speaking.com Far from being a slave, the service provider is the most valuable person […]

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The Service Culture Steering Committee Setup Checklist

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At UP! Your Service, we help clients plan, implement, and sustain the momentum of a service culture building program. This includes a comprehensive checklist of strategic activities, including Implementation Roadmap design, Steering Committee support, Building Block innovations, […]

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New Insights on “State of the Connected Customer” Worldwide

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 A unique report was recently released by Salesforce Research titled “State of the Connected Customer, 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of […]

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Use Technology to Enhance Customer Experience

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Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can use technology to enhance your […]

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The UP! Your Service Active Learning Toolbox

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Why are some training programs so dull, and others so full of active participation? What makes one trainer plod along, while another brings energy and effectiveness to each session? Using The UP! Your Service Active […]

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