Introduction to The Implementation Roadmap and Service Culture Indicator

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The Service Culture Implementation Roadmap is a proven methodology to quickly upgrade service performance and build a service culture that grows stronger over time. Each of the five key elements in this approach is adapted for your organization, then deployed,
reviewed, and carefully managed.

Using our proprietary Service Culture Development Checklist, the UP! Your Service team will work closely with you to plan, implement, and sustain the momentum of your service culture building program.

How long does it take to build an Uplifting Service Culture? In our experience working with organizations in every major industry and around the world, you can achieve substantial improvements and results within 12 months, if you apply the right planning and implementation roadmap.

Leadership Alignment

Leadership team members understand why service is a key to the future and what is required of them as leaders—and as a team—on this demanding and rewarding journey.

Culture Steering Committee

This Committee schedules diverse activities, galvanizes support, reviews program results, and makes recommendations for ongoing improvement. Committee members represent the concerns and interests of everyone in the
organization.

The 12 Building Blocks

These areas touch the lives of team members and customers daily. Select and schedule activities in key areas to enjoy early wins and secure long-term results. Aligning these activities with service education increases the
effectiveness of both.

Actionable Service Education

All team members can learn to increase their service value to customers and colleagues. Our proven train-the-trainer approach creates Leaders and Champions for continuous service improvement throughout the organization.

System & Process Integration

The principles of service education and culture-building activities are embedded into your daily processes and procedures so coming to work and doing work automatically makes your service culture stronger.

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