Introduction to the 10 UP Service Excellence Principles
By Ron Kaufman
UP! Your Service provides your team with the service excellence principles and workshops you need to continuously improve internal and external service performance.
This suite of powerful service improvement tools are easily customized to achieve your business objectives. Each workshop emphasizes application to specific service situations ensuring new ideas are generated, new actions are taken, and new value is created.
Workshop participants apply proven techniques to:
• solve service problems
• handle difficult service situations
• boost service performance
• add service value
• increase service commitment
• build powerful and lasting partnerships
• convert customers into loyal ambassadors
• manage customer expectations
These workshops build a common service language among internal and external service providers enabling your team to communicate quickly and easily across a wide range of service situations.
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