Can Customer Service Be Improved By Closing Your Doors?
By Jeff Eilertsen
Sometimes being closed is the best service of all. Around the world, businesses are choosing to stay open longer hours and more days. This includes retailers, banks, brokerages, call centers and service centers. Major holidays, […]
Revolutionizing Service Culture in the Healthcare Industry
By Ron Kaufman
Why a Paradigm Shift is Needed and How to Get One Started What’s happening in the industry? In recent years the healthcare industry has undergone – and continues to undergo—massive changes. Treatment options have grown […]