Customer service excellence a new pipeline to success
Service can be a competitive advantage regardless of which industry you are in.
While safety and operational excellence remain bedrocks of success in an industrial B2B environment, Vopak Asia sees an opportunity to differentiate from the competition through the service it provides.
To achieve this, Vopak Asia aims to build a stronger customer service culture through a regional program that now covers 20 terminals in 9 countries.
80% of employees in Asia have attended the same College course in just 5 months.
Watch this video and listen to the results.
Next Post: Customer Focused Surveys: Six ideas to gain success, eliminate waste and increase customer value (Part One)
Previous Post: One bad Apple threatens the cart!