UP! Your Service - Blog

The Growing Value of Ethical Values at Salesforce

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Please share your comments on the LinkedIn posting of this video. I was recently a guest at Dreamforce, the annual gathering of Salesforce customers, partners, and employees in San Francisco. It’s what they call their […]

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What is our responsibility in the “Fourth Humanitarian Revolution”?

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Revolutions change what is possible and how we live together. We live today in The Fourth Industrial Revolution; the historic transformation from steam power, to electricity, to computers, to the global convergence of data, devices, […]

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Discover How Globe Built a Winning Culture with the Power of Service

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What Globe Telecom has done here is unique; building a culture as a challenger brand in the telco industry and overtaking the dominant player in the country. They’ve done this with technology, products, pricing, distribution, […]

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Join Ron Kaufman at Dreamforce 2018 in San Francisco

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Dreamforce is an annual user conference hosted by Salesforce in San Francisco, bringing together thought leaders, industry pioneers and thousands of marketing professionals. Members of the Salesforce customer base attend the conference to hear keynote […]

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Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago

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 Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, 19, 2018. This Symposium is a gathering of the world’s leading customer service, customer experience, and customer loyalty […]

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New Insights on “State of the Connected Customer” Worldwide

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 A unique report was recently released by Salesforce Research titled “State of the Connected Customer, 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of […]

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Fiji Airways announces highest profit and highest customer satisfaction scores

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Congratulations to Fiji Airways for posting a record profit, growing your international network, and achieving the highest customer satisfaction improvement scores. Keep “Working as One to Take the Next Step UP!” Scroll down to the […]

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LUX* CEO Paul Jones in Heart to Heart Interview with Ron Kaufman

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 Enjoy this wide ranging interview with hospitality legend and pioneer LUX* CEO Paul Jones. Paul began his career as a hospitality student in 1965, worked with Sun Resorts worldwide for more than 20 years, created […]

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World Council of Credit Unions Conference in Singapore: Keynote Speech by Ron Kaufman

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Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. Financial technology is developing […]

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Interview with CEO of Fiji Airways and Ron Kaufman, Chairman of UP! Your Service

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Enjoy this engaging and revealing interview with FIJI Airways CEO Andre Viljoen and Ron Kaufman, founder of the global education and consulting company, UP! Your Service.

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