UP! Your Service - Blog

Oracle CX Factor includes Ron Kaufman’s Questions for Senior Leaders at IBX and Clorox

By

Independence Blue Cross shapes Healthcare for the Future How does Independence Blue Cross shape customer experience? By exceeding consumer expectations says Brian Lobley, President of Commercial and Consumer Markets at IBX. Listen for Brian’s reply […]

Read More

Small Things are a Big Step Towards Excellence in Service

By

Recently, I was visiting a company to demonstrate UP! Your Service and the CEO said to me, “We want to achieve world-class standards in our service. How can your company help us get there?” Caught […]

Read More

LUX* Resorts – Case Study in World’s Leading Services Marketing Textbook

By

LUX* Resorts: Staging a Service Revolution in a Resort Chain  LUX* is a successful hospitality group operating in the Indian Ocean as well as other locations. In its previous incarnation, the company suffered from poor […]

Read More

NIIT Technologies – B2B Technology Industry Case Study in Service Revolution

By

NIIT Technologies was widely viewed as a reliable company with excellent talent. The company was trusted to deliver well on clearly defined Service Level Agreements (SLAs). But the future was changing for NIIT Tech and […]

Read More

Harvard Business Review on Revolutionizing Customer Service

By

  The team at UP! Your Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the April issue of Harvard Business Review picked up […]

Read More

I am stepping UP to service – and happy to be here!

By

I am into the second week of my new job and today, I brought to work a book that has greatly influenced me over the past 10 years. The book, UP! Your Service, is about […]

Read More

This Simple Strategy Will Uplift Your Service Education

By

Steris is a global leader in infection prevention and surgical technologies based in the US and serving clients around the world. Leaders of the North American Service organization wanted to create buzz and momentum for […]

Read More

LUX* Resorts & Hotels: The “Serving To Win” Webinar

By

In early 2011, LUX* Resorts & Hotels (formerly known as Naiade Resorts) was in trouble – accumulating heavy losses, high expenditures and costs, unable to meet commitments. Three years later LUX* has rebounded with a […]

Read More

The 4-Star Turnaround: How a Struggling Island Airline Revolutionized Service—and the Lessons YOU Can Learn From Its Story

By

Two years ago, this island airline struggled with a $30 million loss, mediocre service ratings, and bad morale. Thanks to a dramatic culture shift, it’s profitable again and has earned the prestigious 4-star Skytrax rating. […]

Read More

From 2nd Class to World Class in 24 Months: How Air Mauritius Achieved the Skytrax "4 Star" Rating

By

Two years ago the national airline of Mauritius was struggling with financial losses, poor customer service ratings, and low staff morale. A new CEO and dedicated top team launched a bold attempt to achieve profitability […]

Read More

Customer Experience Update
Contact Us

Thank You For Sharing This Page



Share By Email To:

Your Message:

CAPTCHA Image Change image

Enter the CAPTCHA code.

Share with more people?
LinkedIn Auto Publish Powered By : XYZScripts.com