UP! Your Service - Blog

In the World of Big Data, Old School Customer Service Never Goes Out of Date

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Today we use sophisticated technologies to learn a great deal about our customers. We track what they like, what they spend, what they search for, where they go, and how often they return. Yet despite all this new “big data” and the insights it can deliver, customers all over the world still appreciate “Old School Customer Service”.

These four “Old School Customer Service” techniques are time-tested, and they work as well today as they have for generations.

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How to create loyal customers and brand evangelists in the travel and hospitality industry

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Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of […]

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Uplifting Service – Book Review from Technology Guru

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Every once in a while someone takes the time to write an exceptional review of our New York Times bestselling book “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You […]

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DON’T BE CONFUSED! Service is the Foundation for Your Culture (not just one of the arrows)

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DON’T BE CONFUSED! Service is the foundation for a strong and sustainable culture – and not just one of the many arrows of interest in business. In this short video, Ron explains why service is […]

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Are you building powerful partnerships where you work?

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Each time you explore, agree, deliver and assure, the possibility for trust grows between you and the other party. In fact, this may be the only way human beings can build trust with one another.

1. EXPLORE: Find out what is important to the other person.
2. AGREE: Make a promise to do something on their behalf.
3. DELIVER: Do what you promised.
4. ASSURE: Check and make sure they are satisfied.

Are you building powerful partnerships where you work?

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Fundamental Service Principles Create a Common Service Language

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Watch Ron Kaufman talk about this topic on video (3 minutes). I’ve seen many organizations invest years and spend a lot of money on service training for their employees. The intention is always the same: […]

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Five Problems to Overcome When Building a Superior Service Culture

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Watch Ron Kaufman speak about overcoming these five roadblocks (6 minutes) Leaders often make mistakes when building a service culture throughout an organization. It’s not an easy task. To develop a culture that demonstrates true […]

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Building Block #1: A Common Service Language

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The 12 Building Blocks of Service Culture offer a powerful diagnostic lens to assess, improve, and grow a stronger culture of service excellence inside your organization. These Building Blocks provide a framework for creating a […]

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Customer service training, or service education. What’s the difference?

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Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – […]

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Enjoy Ron Kaufman: Leading Global Keynote Speaker on Service Excellence

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Enjoy this complete keynote speech by Ron Kaufman at the Swiss National Excellence Awards in Lucerne, Switzerland on Uplifting Service Culture. Ron Kaufman is rated one of the “Top 25 Hot Speakers” by the National […]

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