UP! Your Service - Blog

The Service Culture Steering Committee Setup Checklist

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At UP! Your Service, we help clients plan, implement, and sustain the momentum of a service culture building program. This includes a comprehensive checklist of strategic activities, including Implementation Roadmap design, Steering Committee support, Building Block innovations, […]

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New Insights on “State of the Connected Customer” Worldwide

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 A unique report was recently released by Salesforce Research titled “State of the Connected Customer, 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of […]

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The UP! Your Service Active Learning Toolbox

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Why are some training programs so dull, and others so full of active participation? What makes one trainer plod along, while another brings energy and effectiveness to each session? Using The UP! Your Service Active […]

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Ron Kaufman, Keynote Speaker, Podcast Interview

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 Original Grosum Interview Transcript: We grabbed the chance to catch up with Ron Kaufman, world’s leading educator and motivator, author of the book, Uplifting Service, and fourteen other books on service, business, and inspiration, […]

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Measures of Success in Service Culture Transformation

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How do you know if your service improvement efforts are really working? How can you be sure your service culture development program will achieve the ultimate financial objectives of your business? The UP! Your Service […]

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How to Choose Outstanding Service Workshop Leaders

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A strong and sustainable service culture needs passionate educators, coaches, and role models who teach and apply the principles of uplifting service. Certified Workshop Leaders are your internal team members who encourage, support, and inspire […]

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Fiji Airways announces highest profit and highest customer satisfaction scores

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Congratulations to Fiji Airways for posting a record profit, growing your international network, and achieving the highest customer satisfaction improvement scores. Keep “Working as One to Take the Next Step UP!” Scroll down to the […]

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The Six Disruptors of Customer Experience

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UP! Your Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes: First, improve your customer’s experience – to help you attract customers, keep […]

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LUX* CEO Paul Jones in Heart to Heart Interview with Ron Kaufman

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 Enjoy this wide ranging interview with hospitality legend and pioneer LUX* CEO Paul Jones. Paul began his career as a hospitality student in 1965, worked with Sun Resorts worldwide for more than 20 years, created […]

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World Council of Credit Unions Conference in Singapore: Keynote Speech by Ron Kaufman

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Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. Financial technology is developing […]

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