The 4-Star Turnaround: How a Struggling Island Airline Revolutionized Service—and the Lessons YOU Can Learn From Its Story

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Two years ago, this island airline struggled with a $30 million loss, mediocre service ratings, and bad morale. Thanks to a dramatic culture shift, it’s profitable again and has earned the prestigious 4-star Skytrax rating. UP! Your Service worked closely with Air Mauritius on the service excellence initiative. This eight page case study lays out some lessons all companies can learn from its example.

Download the Air Mauritius Case Study now

Air Mauritius Case Study

Download the Air Mauritius Case Study now

 

Posted On: 29 December 2014
Categories: Company Updates
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