The 4-Star Turnaround: How a Struggling Island Airline Revolutionized Service—and the Lessons YOU Can Learn From Its Story
By Ron Kaufman
Two years ago, this island airline struggled with a $30 million loss, mediocre service ratings, and bad morale. Thanks to a dramatic culture shift, it’s profitable again and has earned the prestigious 4-star Skytrax rating. UP! Your Service worked closely with Air Mauritius on the service excellence initiative. This eight page case study lays out some lessons all companies can learn from its example.
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