UP! Your Service - Blog

How to engage your leadership team for a successful service culture transformation

By

Many senior leaders assume that service performance improvement only requires a front-line training initiative. This is a fundamental mistake. A strong and successful service culture demands the power of a senior leadership team that is […]

Read More

7 Top Trends from 2018 Smarter Services Symposium

By

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. Topics included disruptive technology, uberization of the workforce, data analytics, […]

Read More

Join Ron Kaufman at Dreamforce 2018 in San Francisco

By

Dreamforce is an annual user conference hosted by Salesforce in San Francisco, bringing together thought leaders, industry pioneers and thousands of marketing professionals. Members of the Salesforce customer base attend the conference to hear keynote […]

Read More

Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago

By

 Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, 19, 2018. This Symposium is a gathering of the world’s leading customer service, customer experience, and customer loyalty […]

Read More

Join Ron Kaufman for “The Secrets of Superior Service” in Mauritius

By

Join Ron Kaufman for a full-day “The Secrets of Superior Service” workshop in Mauritius on 30 October 2018. This powerful event answers two enormously important questions: 1. How can you continuously IMPROVE SERVICE PERFORMANCE for […]

Read More

UAE GOV HR Summit: It’s not about HR Strategy, it’s about PEOPLE!

By

On 23-25 October 2018, I am delivering a keynote speech and Leadership Master Class at the GOV HR Summit in Abu Dhabi. The event organizers interviewed me with excellent questions about Leadership, Culture, and the Future. […]

Read More

Creating Customer Journey Maps that Work

By

Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey maps can be confusing. And that makes the mapping process […]

Read More

Building a Service Culture: Interview with Ron Kaufman

By

Building a Service Culture, an interview with Ron Kaufman This interview was first posted  by our friends at the keynote speaker agency www.Speaking.com Far from being a slave, the service provider is the most valuable person […]

Read More

The Service Culture Steering Committee Setup Checklist

By

At UP! Your Service, we help clients plan, implement, and sustain the momentum of a service culture building program. This includes a comprehensive checklist of strategic activities, including Implementation Roadmap design, Steering Committee support, Building Block innovations, […]

Read More

New Insights on “State of the Connected Customer” Worldwide

By

 A unique report was recently released by Salesforce Research titled “State of the Connected Customer, 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of […]

Read More

Customer Experience Update
Contact Us

Thank You For Sharing This Page



Share By Email To:

Your Message:

CAPTCHA Image Change image

Enter the CAPTCHA code.

Share with more people?