UP! Your Service - Blog

The Growing Value of Ethical Values at Salesforce

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Please share your comments on the LinkedIn posting of this video. I was recently a guest at Dreamforce, the annual gathering of Salesforce customers, partners, and employees in San Francisco. It’s what they call their […]

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What is our responsibility in the “Fourth Humanitarian Revolution”?

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Revolutions change what is possible and how we live together. We live today in The Fourth Industrial Revolution; the historic transformation from steam power, to electricity, to computers, to the global convergence of data, devices, […]

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UPLIFTING SERVICE book in all formats on Amazon.com

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New York Times bestselling book, “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet” is now in hard copy, Kindle ebook, and Audible audiobook on Amazon.com. Hardcover Kindle Audible […]

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Discover How Globe Built a Winning Culture with the Power of Service

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What Globe Telecom has done here is unique; building a culture as a challenger brand in the telco industry and overtaking the dominant player in the country. They’ve done this with technology, products, pricing, distribution, […]

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How to Engage Your Leadership Team for a Successful Service Culture Transformation

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Many senior leaders assume that service performance improvement only requires a front-line training initiative. This is a fundamental mistake. A strong and successful service culture demands the power of a senior leadership team that is […]

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7 Top Trends from 2018 Smarter Services Symposium

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Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. Topics included disruptive technology, uberization of the workforce, data analytics, […]

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Join Ron Kaufman at Dreamforce 2018 in San Francisco

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Dreamforce is an annual user conference hosted by Salesforce in San Francisco, bringing together thought leaders, industry pioneers and thousands of marketing professionals. Members of the Salesforce customer base attend the conference to hear keynote […]

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Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago

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 Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, 19, 2018. This Symposium is a gathering of the world’s leading customer service, customer experience, and customer loyalty […]

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Join Ron Kaufman for “The Secrets of Superior Service” in Mauritius

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Join Ron Kaufman for a full-day “The Secrets of Superior Service” workshop in Mauritius on 30 October 2018. This powerful event answers two enormously important questions: 1. How can you continuously IMPROVE SERVICE PERFORMANCE for […]

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UAE GOV HR Summit: It’s not about HR Strategy, it’s about PEOPLE!

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On 23-25 October 2018, I am delivering a keynote speech and Leadership Master Class at the GOV HR Summit in Abu Dhabi. The event organizers interviewed me with excellent questions about Leadership, Culture, and the Future. […]

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