UP! Your Service - Blog

Interview with CEO of Fiji Airways and Ron Kaufman, Chairman of UP! Your Service

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Enjoy this engaging and revealing interview with FIJI Airways CEO Andre Viljoen and Ron Kaufman, founder of the global education and consulting company, UP! Your Service.

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Introduction to The Implementation Roadmap and Service Culture Indicator

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The Service Culture Implementation Roadmap is a proven methodology to quickly upgrade service performance and build a service culture that grows stronger over time. Each of the five key elements in this approach are adapted […]

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Introduction to The 12 Building Blocks of Service Culture

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The 12 Building Blocks of Service Culture shape the environment, experience, and enthusiasm of your team. Working with UP! Your Service, we help you assess your current activities, select areas for improvement, and develop a […]

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Introduction to The Seven Rules of Service Leadership

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Leaders can’t just tell people to serve; every day they must show people how to serve and teach them why it’s so important. People at every level of an organization will only make a service […]

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Introduction to the 10 UP Service Excellence Principles

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UP! Your Service provides your team with the service excellence principles and workshops you need to continuously improve internal and external service performance. This suite of powerful service improvement tools are easily customized to achieve […]

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The Case for a Culture of Service Excellence

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There are two outcomes every CEO and senior business leader must deliver to succeed in the future: Improve Customer Experience, and Increase Employee Engagement. In this short video, Ron Kaufman explains why building a sustainable […]

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4 Reasons Why Perception (vs. Process) Delivers Service Excellence

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In a previous article, we explored the difference between Perception Points vs. Process Points in Service Delivery. Focusing on process improvement is a key strategy for business success. What started as an initiative in manufacturing […]

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Increase productivity and improve customer experience by eliminating “The 8 Wastes of Service”

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“If you always do what you always did, you’ll always get what you always got.”  – Henry Ford “When you start doing what you haven’t done, you’ll get what you haven’t yet gotten.” – Jeff […]

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The 10 Essential Abilities of a Service Excellence Workforce

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The world of work has changed. Every person must continuously add value, not only to the work itself, but to the experience our customers have with our work. How well we do at creating and […]

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Redefining Service for the New World of Work

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  The nature of work keeps changing. And it’s determining who wins and who loses. Mass production defined work in the 20th century. Jobs became a well-defined set of tasks organized into a scalable working […]

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