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Working With Us

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Working With Us

We understand your organization is unique. We also know what works in building a superior service culture, how to achieve results quickly, and where the pitfalls of implementation lie.

UP! Your Service works closely with you to plan, customize, implement and then sustain the momentum of your service culture building program to solving critical problems and deliver business results.

 

Implementation Road Map and Engagement Plan

 

 

We help you design a customized implementation roadmap to ensure:

  • A Steering Committee is empowered to align and steer culture building activities across the organization, performing regular reviews and ensuring Service Leadership behavior.

  • Senior leadership and managers are actively involved. Every member of your top team must demonstrate continuous service role modeling, program sponsorship and support.

  • Certified Course Leaders are carefully selected, supported and highly motivated. Course Leaders are your internal evangelists for service, powerful consultants for solving critical business issues, and vital change agents for building a service culture. 

  • Early efforts quickly reach critical mass. We help you plan the size and speed of early deployments to ensure you get off to a successful start.

  • Positive actions and results are communicated widely. Service improvements and customer responses must be shared throughout the organization. Your people need to know what’s happening, and why.

  • Results are measured and valued. You track performance and move the needle in every important area: new service actions, positive customer comments, service index improvements and the achievement of ultimate business objectives.

  • Senior leadership is effectively engaged: the leadership team meets regularly, is kept appraised of progress, celebrates successes, commits new resources and removes roadblocks. 

  • Education continues and momentum is sustained. Over time, culture building activities are refined and continuously improved.

How do we design this implementation roadmap with you? Our engagement plan includes:

  1. Confirm long term objectives and measures of success

  2. Clarify business priorities 

  3. Understand problems you want to address

  4. Discover legacy issues and challenges

  5. Comprehend organizational structures and stakeholders

  6. Ascertain roles, responsibilities and plan for collaboration

  7. Sequence implementation timeline in terms of speed, size and locations

  8. Direct action to quickly achieve results 

  9. Provide intense support so your implementation gets off to a solid start

  10. Review progress and eliminate roadblocks

  11. Celebrate and communicate success

  12. Help you achieve ‘independence’ at driving the service culture-building process

See the results our clients have achieved.