Vopak Asia Pipes in UP! Your Service to Improve Customer Service

Regional program across 20 terminals in 9 countries aims to build a sustainable competitive advantage

SINGAPORE, 23 July 2010: Vopak Asia, part of the world's largest independent tank storage provider Royal Vopak, is working with UP! Your Service to improve service levels and build a stronger service culture across the region.

“Our brand is based on trust and reliability. This comes not only from safety and operational excellence, but also from the experience customers have when doing business with us,” says Eelco Hoekstra, President, Vopak Asia.

80% of employees across Asia and Australia, plus selected contractors and security staff, have participated in the workshops conducted under this program within five months.

“We are very satisfied with the UP! Your Service College courses are working well across cultures and languages – from Singapore, Malaysia, Thailand, Indonesia and Vietnam to Pakistan, Korea, Japan and Australia,” says Edwin Ebrahimi, Regional Service Excellence Manager, Vopak Asia.

Vopak Asia provides a critical link in the energy supply chain in Asia. Singapore is one of Vopak’s key hub locations where various functions are combined, ranging from import and export to regional distribution activities. The terminal network in Asia has a total capacity of 6.7 million cubic meters.

“Vopak is demonstrating industry leadership by building a common culture of service excellence across a highly diverse region. Service improvements in key business processes are now quickly communicated and easily implemented across the region.This gives the company a sustainable competitive advantage that will be hard for others to match”, says Ron Kaufman, founder of UP! Your Service.

About Royal Vopak
Royal Vopak is the world's largest independent tank storage service provider, specialized in the storage and handling of liquid chemicals, gasses and oil products. The company operates 80 terminals with a combined storage capacity of more than 28 million cubic meters in 31 countries. The terminals are strategically located for users along the major shipping routes. The majority of its customers are companies operating in the chemical and oil industries, for which Vopak stores a large variety of products destined for a wide range of industries.

About UP! Your Service
UP! Your Service works with leading organizations to build n uplifting service culture for sustainable competitive advantage. UP! Your Service combines service education with culture building support to enable organizations to achieve superior service, increase customer loyalty, build strong partnerships and develop winning teams. Founded by Ron Kaufman, the world’s leading educator and motivator for uplifting service and author of 14 best selling books on service, business and inspiration, UP! Your Service serves a global clientele of corporations, government agencies and enterprises across a wide range of industries. For more information, please visit UpYourService.com