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Do You Have an Uplifting
Service Culture?

This assessment questionnaire will help you identify where your culture is today, and help align your team for where you want to go. These questions will lead you to new insights and new actions. You will discover weaknesses you can work on now, and strengths you can leverage for even greater impact.

We recommend you discuss these questions with colleagues on your leadership team and, if you wish, with us.Contact UP! Your Service to schedule a teleconference or webinar to help you gain value with this assessment, compare relevant case studies, or learn more about building an uplifting service culture.

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Please tell us about yourself and your organization so we may contact you with full details

1. What are your most pressing issues and priorities concerning external service to customers?(eg. improve customer experience, increase customer loyalty, enhance market position) *

2. What are your top issues and priorities concerning internal service among teams and departments?(eg. attract and retain talent, increase communications, improve teamwork, accelerate speed) *

3. How prepared is the leadership of your organization to build a strong service culture? How would you assess this level of readiness and commitment? *

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The Leader in Building Service Cultures

Quotes on Service by Ron Kaufman

Service is the currency that keeps our economy moving. I serve you in one business, you serve me in another. When either of us improves, the economy gets a little better. When both of us improve, people are sure to take notice. When everyone improves, the whole world grows stronger and closer together.
- Ron Kaufman

What goes around, comes around. What you send out does come back. Service is a two-way street. Life is, too.
- Ron Kaufman

Service is not optional, it's essential.
- Ron Kaufman

Delighted customers are the only advertisement everyone believes.
- Ron Kaufman

Give as much as you can to your customers and they'll give much to you.
- Ron Kaufman

A business existing for its own sake risks failing. A business existing for its customer's sake risks succeeding.
- Ron Kaufman

A product is a starting point. A loyal customer is the goal.
- Ron Kaufman

The business that listens is the business that learns.
- Ron Kaufman

Satisfaction is the least that is expected. Is that the least you can do?
- Ron Kaufman

If you neglect your customers, they will neglect you.
- Ron Kaufman

Service comes at a price. You need to pay the price to make a profit.
- Ron Kaufman

An investment in great service is the most sure to pay you back.
- Ron Kaufman

Price is just a number. It's the quality that counts.
- Ron Kaufman

The clear road to success: create more value for customers.
- Ron Kaufman

Make money today and you will do well today. Make money pleasing customers today and you will also do well tomorrow.
- Ron Kaufman

Serve your colleagues well so that they can serve your customers.
- Ron Kaufman

To create customers that care, provide good customer care.
- Ron Kaufman

Before you satisfy many, learn to delight each one.
- Ron Kaufman

A business is supported on a solid foundation of customers.
- Ron Kaufman

When you do a little more, you stand out a lot more.
- Ron Kaufman