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Uplifting Service Culture at Xerox Emirates
A three-time national Quality Award Winner and UP Your Service! College client since 2006, Xerox Emirates uses the the "Achieving Superior Service" and "Building Service Partnerships" programs as key pillars in its business growth strategy.
The General Manager says, "The College program supports building a sustainable service culture which we recognized would be our single biggest competitive advantage and differentiators in the markets we serve. The Results speak for themselves - YTD Month 10 Revenue Growth 32%, 53% Gross Profit Growth and 52% Net Profit Growth."
A Service Leadership Workshop with the leaders at Xerox Emirates
"The number of customer complaints tripled after we implemented the Bounce! program, and we are delighted," says Andrew Hurt, General Manager at Xerox Emirates.
Monthly newsletter recognizes and promotes excellent service from "Champions of the Month".
Emphasizing service excellence on Xerox Emirates' website to differentiate from competitors.
Learn how Xerox is raising the bar on service excellence.
