Wipro Culture Building Techniques

Head of Wipro Way (Wipro’s Business Excellence Framework), Usha Rangarajan says, “The challenge we faced was to get people to develop a service mindset and deliver an overall excellent customer experience for external customers and internal colleagues.”

“The UP! Your Service program was chosen after many months of enquiry, pilot programs and senior management review. We are able to create a perceptible difference to customers’ experience by applying the UP! Your Service principles”

Wipro Culture Building Techniques

Wipro builds a culture of customer-centricity with a range of X-Serve projects, people and results.

Building a Winning Culture

Building a Winning Culture of proactive service partners

X-Serve (Excellence in Service) Projects enhance Customer Experience through focused campaigns.

Best Business Units are recognized for their passion and the rigor they bring to customer focused initiatives.

Winning Teams include front runners who delight customers with proactive value adding projects.

Wipro Leaders' efforts are celebrated publicly for their creativity and contributions to create a culture of service excellence at Wipro.

Individual Recognitions for creating positive customer experience.

SEP Newsflash keeps the Service Excellence Program top of mind and high on the agenda.

The Wipro Way Pledge is a powerful commitment every Wiproite embraces in head, hand and heart.

A Note of Appreciation from an engineer in a winning team that applies what they learnt to their job.