Singapore Police Force

The Singapore Police Force aims to be “a police force that inspires the world”. It wants to achieve greater cohesion between the police and the public, improve levels of service to enhance public perception and increase the confidence of police officers when dealing with the public.

The Commissioner of Police explains, “When SPF began its Service Excellence journey in 1997, many wondered why a law enforcement agency like SPF should place such emphasis on service quality. Enforcement agencies are primarily guided by its mission to uphold the law and maintain public order, unlike the private sector which depends on customer satisfaction and loyalty to ensure its profitability. While we remain guided by our mission, we have learnt much from the private sector. Through our work with you, we gathered significant insights; primarily the willingness to constantly adapt and innovate, and to learn from the best in the private sector.”