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Uplifting Service Culture at NTUC Income
The largest insurance company in Singapore is reshaping its culture to focus on the customer while retaining its unique heritage as a co-operative.
CEO Mr. Tan leads a cultural revolution to bring Service Alive!
Internal service champions compliment and thank each other with stars and comments of appreciation.
All contact center staff creatively and publicly declare their commitment to delivering superior service.
Customer compliments are posted for everyone to enjoy. And refreshed regularly to keep the heart of service beating strong!
A fun poster highlights the Six Levels of Service. Can you find them all?
The elevator doors challenge staff to leap to the next level of service, asking "Are you UP for it?"
Recent winner of the Uplifting Service Award demonstrates her dedication and passion for service!
First issue of the "Rev UP" newsletter announces the launch of a cultural revolution to achieve and deliver superior service.
