Voice of the Customer
"I play a key role in shaping the service culture of our organization.
UP! Your Service makes it easy for me to teach my colleagues how to apply the key learning points to their jobs.
Everyone leaves the classes inspired, including me!"
UP! Your Service makes it easy for me to teach my colleagues how to apply the key learning points to their jobs.
Everyone leaves the classes inspired, including me!"
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Kato Spring
A global manufacturer of precision components, Kato Spring understands a good product is just the starting point, a loyal customer is the goal.
The Managing Director explains, “We want everything the customer experiences to be high quality, from our interactions on the phone and the way we receive them in our facilities to the way we provide value-added services like helping with designs and suggesting more cost-effective materials.”
She adds, “After the UP! Your Service programs, everybody understands why we have to delight our customers, and what they can do to make it happen. We have been able to instill a Service Quality Mindset into all our employees, including those who are new and those in other countries.”
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