Voice of the Customer
"We chose UP! Your Service to develop a service mindset throughout the organization.

This is our key initiative to create excellent service experiences for external customers and internal colleagues."

General Manager
Mission Quality
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Dubai Properties Group

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Dubai Properties Group

To sustain its competitive edge in a dynamic and volatile market, Dubai Properties Group educated 1,700 employees with three UP! Your Service Courses in a strategic initiative to Build a Superior Service Culture.

 

  • Course 100: Achieving Superior Service™
  • Course 200: Building Service Partnerships™
  • Course 300: Increasing Customer Loyalty™


The Senior Manager of Training reveals, “Our Customer Satisfaction score went up from 65% to 82% within 10 months of rolling out UP! Your Service programs to staff. It changes mindsets and leads to useful action steps. Now everyone thinks of ‘how to please the customer’ rather than just how to follow the rules."

 

View the Dubai Properties Newsletter (JPEG)