Voice of the Customer
"The group discussions are outstanding! I feel empowered to make a difference as an individual and on the team.

Now I think more about our customers (and less about the rules) and try to find new things to do to make my customers happy."

Frontline Service Champion
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Dubai Municipality

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Dubai Municipality

The Dubai Municipality is responsible for providing quality services to support successful business and comfortable living in one of the world’s most visible cities. The Municipality plans, designs, builds and manages the infrastructure of this extraordinary and highly cosmopolitan city.

Following a Service Leadership Workshop, the Human Resources Training & Development Specialist from one of the Municipality's largest Departments said:

 

“We are very impressed with the quality and outstanding delivery of the Service Leadership Workshop for our Senior Management. It gave us practical tools and was far more informative and applicable than a theoretical customer service course. Thank you for meeting our objectives, and for your enthusiasm and knowledge.”