Voice of the Customer
"The group discussions are outstanding! I feel empowered to make a difference as an individual and on the team.
Now I think more about our customers (and less about the rules) and try to find new things to do to make my customers happy."
Now I think more about our customers (and less about the rules) and try to find new things to do to make my customers happy."
Frontline Service Champion
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Botak Jones
With the theme of damn good food at a damn good price, Botak Jones restaurants are located throughout the heartlands of Singapore. Offering authentic American food in a coffee-shop environment, these iconoclastic outlets compete with the low-cost food stalls and family-run kiosks that dominate the local food scene in Singapore.
The business also runs a successful catering operation and the popular pub Brewski Jones.
The Company Culture Vice President at Botak Jones claims: Our staff are proud to let customers know they are part of this program called UP! Your Service. We know good must become even better and this makes them want to improve themselves.
View the Botak Jones Story (PDF)
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