Case Studies

If client satisfaction is important in your business, you can imagine how vital it is in ours. We take pride in the business results our clients have achieved and the many service problems they have solved. Read these stories to learn more about their triumphs and to see how uplifting service can help you.

Download UYS Client Results Summary Sheet

AIA Malaysia

Learn how one of the largest Asia-based insurers embarked on a service cultural transformation, improving their Net Promoter Score (NPS) by 32% and Customer Effort Score (CES) by 25%.

Best Customer Experience Management of the Year (Insurance – South Asia), Asia Pacific Customer Service Excellence Awards

People Development Program of the Year (Insurance – South Asia), Asia Pacific

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Air Mauritius

Learn how this national airline improved passenger satisfaction ratings while substantially improving internal service.

Company-wide “Stepping UP Together” program.

2,500 employees. 12 aircraft. 26 destinations.

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CapitaMalls

Learn how an extensive real estate network known for stunning architecture and expansive shopping options used service as a sustainable competitive advantage.

More than 100 shopping malls in 52 cities.

Hundreds of retail tenants. 3,500 employees.

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Changi Airport

Learn how service turned Singapore’s busiest departure point into a one-of-a-kind destination.

53.7 million passenger movements per year

32,000 employees under one roof

“Most Awarded Airport in the World”

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First Gulf Bank (now FGB)

Learn how the established 3rd largest bank in the UAE by assets and 1st in profit used service as a sustainable competitive advantage.

Ranked 8th on the “Top 500 Companies in the Arab World” Forbes List

Best Bank in the United Arab Emirates and Best Wealth Management Firm

Employer of Choice (GCC Best Employer Brand Awards)

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Globe Telecom

Learn how this telecommunications giant increased share of market with a company-wide strategy of upgrading customers with uplifting service.

Largest mobile, fixed line, and broadband network in the Philippines.

8,500 employees.

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Habib Bank Ltd (now HBL)

Learn how a top bank set out to differentiate from its competition by focusing on service as a sustainable competitive advantage.

14,227 employees worldwide

1,629 branches worldwide

Ranked top bank within 3 years

 

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LUX* Resorts

Learn how this resort management company used uplifting service to redefine luxury in the competitive island tourism industry.

9 island resort. 2,500 employees.

22% increase in TripAdvisor scores.

Highest occupancy levels in the industry.

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Marina Bay Sands

Learn how an iconic integrated resort successfully trained every employee in only four months, dramatically improving customer experience and internal service.

2,600 rooms, 1.3M square feet of convention space.

10,000+ employees.

20% increase in TripAdvisor scores.

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Microsoft Corporation

Learn how a global leader in software and hardware maintains a competitive advantage with customers and partners worldwide.

Company-wide “Customer & Partner Experience” program.

101,000 employees. 600,000 partners worldwide.

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