Case Studies

If client satisfaction is important in your business, you can imagine how vital it is in ours. We take pride in the business results our clients have achieved and the many service problems they have solved. Read these stories to learn more about their triumphs and to see how uplifting service can help you.


Air Mauritius

Learn how this national airline improved passenger satisfaction ratings while substantially improving internal service.

Company-wide “Stepping UP Together” program.

2,500 employees. 12 aircraft. 26 destinations.

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CapitaMalls

Learn how an extensive real estate network known for stunning architecture and expansive shopping options used service as a sustainable competitive advantage.

More than 100 shopping malls in 52 cities.

Hundreds of retail tenants. 3,500 employees.

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Changi Airport

Learn how service turned Singapore’s busiest departure point into a one-of-a-kind destination.

53.7 million passenger movements per year

32,000 employees under one roof

“Most Awarded Airport in the World”

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Globe Telecom

Learn how this telecommunications giant increased share of market with a company-wide strategy of upgrading customers with uplifting service.

Largest mobile, fixed line, and broadband network in the Philippines.

8,500 employees.

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LUX* Resorts

Learn how this resort management company used uplifting service to redefine luxury in the competitive island tourism industry.

9 island resort. 2,500 employees.

22% increase in TripAdvisor scores.

Highest occupancy levels in the industry.

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Marina Bay Sands

Learn how an iconic integrated resort successfully trained every employee in only four months, dramatically improving customer experience and internal service.

2,600 rooms, 1.3M square feet of convention space.

10,000+ employees.

20% increase in TripAdvisor scores.

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Microsoft Corporation

Learn how a global leader in software and hardware maintains a competitive advantage with customers and partners worldwide.

Company-wide “Customer & Partner Experience” program.

101,000 employees. 600,000 partners worldwide.

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Nokia Siemens Networks (now NSN)

Learn how this global company increased profitability and customer loyalty scores in the fiercely competitive telecom market.

60,000 employees. 125 Certified Change Leaders.

UP! Your Service training delivered in 7 languages.

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NTUC Income

Learn how a conservative insurance giant made their service come alive, claiming the #1 market position in sales and customer satisfaction.

1,500 employees, 1M+ policy holders.

Three-year uplifting service “revolution”.

Achieved #1 position in customer satisfaction.

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Parkway Health

Learn how this private healthcare provider improved  service to earn patient approval, win accolades, and increase customer loyalty.

18 hospitals, 60 medical facilities, 3,500 beds.

Quantified correlation between service training and increased customer satisfaction.

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