Global implementation to build a superior service culture for sustainable competitive advantage.

SINGAPORE, 7 December 2009: Nokia Siemens Networks (NSN), one of the largest telecommunications hardware, software and services companies in the world, is working with UP Your Service! College in a Service Excellence program to improve service performance, achieve world-class service skills and increase customer loyalty and satisfaction.

NSN aims to help Communications Service Providers build more valuable customer relationships. “In order to achieve this challenging goal, it is important that we differentiate ourselves in a way that really adds value to our customers,” says Rajeev Suri, Chief Executive of NSN.

The UP Your Service! College architecture of courses, culture building programs and consulting services is being used to build a superior service culture at NSN. A series of workshops for senior leaders in the organization is underway, with plans for 8000 employees across multiple countries to attend College courses and workshops by June 2010.

Nokia Siemens Networks serves a vast range of customers, vendors and partners in over 150 countries, in a communications industry that is evolving rapidly. A superior service culture enables NSN to constantly evolve to address customers’ needs, and lead change in the industry.

Ron Kaufman, Founder of UP Your Service! College says, “NSN competes in a fast moving and globally competitive industry. By focusing on improving service and deepening customer relationships, the company positions itself to win by constantly and proactively creating more value for customers.”

UP Your Service! College was evaluated against other potential partners for this strategic program, including an established consulting firm from the Big Five.

“UP Your Service! College was chosen for the obvious passion that Ron and his team showed, and continues to display, in helping us build a culture of service excellence,” says Andrew Low, Head of Transformation and Business Excellence for Global Services, NSN.

About Nokia Siemens Networks

Nokia Siemens Networks is a leading global enabler of telecommunications services. With its focus on innovation and sustainability, the company provides a complete portfolio of mobile, fixed and converged network technology, as well as professional services including consultancy and systems integration, deployment, maintenance and managed services. It is one of the largest telecommunications hardware, software and professional services companies in the world. Operating in 150 countries, its headquarters are in Espoo, Finland. www.nokiasiemensnetworks.com

About UP Your Service! College

UP Your Service! College works with leading organizations to build a superior service culture for sustainable competitive advantage. UP Your Service! College courses, consulting services and culture building programs enable organizations to achieve superior service, increase customer loyalty, build strong partnerships and develop winning teams. Founded by Ron Kaufman, the world’s leading educator and motivator for uplifting service and author of the best selling UP Your Service! books, the College serves a global clientele of corporations, government agencies and enterprises across a wide range of industries. For more information, please visit UpYourService.com

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