News and Media


Why Training Misses the Mark

A SUCCESSFUL SERVICE CULTURE BEGINS WITH EDUCATION, NOT MERE TRAINING

The differences between customer service training and service education result in two distinctly different types of service. Ron Kaufman shares the important points to consider about service education.

Read More

Better Customer, Better Service

TV INTERVIEW: UPLIFTING SERVICE IN AMERICA

Engaging and upbeat interview on national TV. Useful tips to help you get better service in life, with great advice about what to do when service fails.

Read More

Misguided Metrics of Success

TV INTERVIEW: FINANCIAL CRISIS WITH MARY NELSON

What is wrong with banking today? Why did we thunder off a cliff into a global financial crisis? Ron Kaufman says that problem stems from misguided metrics of success.

Read More

Challenges in Customer Service

TV INTERVIEW: THE CUSTOMER SERVICE CONUNDRUM

An engaging discussion with Bill Moller about the challenges in customer service and experience facing businesses today. What are the steps any organization can take to build an Uplifting Service Culture.

Read More

7 Tips for Happier Traveling

TV INTERVIEW: HOW TO GET BETTER SERVICE WHEN YOU FLY

An enlightening conversation on Fox News Live. Understand why the customer have a huge impact on the quality of service, and what they can do to receive Uplifting Service.

Read More

Ron Visits Harvard Business School

RON KAUFMAN OF UPYOURSERVICE! A BRIEF SUMMARY OF THE EVENT THAT WAS HELD SEPTEMBER 12TH.

On the evening of September 12th, Ron Kaufman delivered the complete package of thought provoking information and actionable structures for Actionable Service Education at HBS.

Read More

Training Vs. Educating

SERVICE EDUCATION AND SERVICE TRAINING – IS THERE A DIFFERENCE?

Service expert Ron Kaufman believes excellent service stems from the ‘service culture’ of an organization – and that ‘service education’ is very different from ‘service training’.

Read More

Taking Service to the Next Level

UPLIFTING YOUR SERVICE

Ron Kaufman says changing the negative perception of service has to come from within each organization. He explores the fundamentals of service and how companies can go about building the foundations of making service part of their organizational culture.

Read More

Moving Beyond Service Clichés

THE SCIENCE OF SERVICE

Either it could be relegated to clichés like “the customer is always right” or it could be the foundation on which a company is built—to differentiate on service rather than product or price. In an email interview, Ron Kaufman tells Mint about the benefits of giving more, since what goes around comes around.

Read More

Making the Most of Complaints

SERVE UP SATISFACTION: TAKE 10 TIPS FOR HANDLING COMPLAINTS

You and your customers are both on the same side. Ron Kaufman shares10 tips for handling complaints.

Read More

Contact Us

Thank You For Sharing This Page



Share By Email To:

Your Message:

CAPTCHA Image Change image

Enter the CAPTCHA code.

Share with more people?