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News and Media Stories

Chief Learning Officer Article: Ron Kaufman shares why customer service training is missing the mark

Why Customer Service Training is Missing the Mark

The differences between customer service training and service education result in two distinctly different types of service. Ron Kaufman shares the important points to consider about service education. Read more



Ron Kaufman TV Interview with Fox News

TV Interview: Uplifting Service in America

Engaging and upbeat interview on national TV. Useful tips to help you get better service in life, with great advice about what to do when service fails. Watch now




Ohama Morning Blend

TV Interview: Financial Crisis with Mary Nelson

What is wrong with banking today? Why did we thunder off a cliff into a global financial crisis? Ron Kaufman says that problem stems from misguided metrics of success. Watch now




First Business

TV Interview: The Customer Service Conundrum

An engaging discussion with Bill Moller about the challenges in customer service and experience facing businesses today. What are the steps any organization can take to build an Uplifting Service Culture. Watch now




Ron Kaufman TV Interview with Fox News

TV Interview: Seven steps for receiving better service

An enlightening conversation on Fox News Live. Understand why the customer have a huge impact on the quality of service, and what they can do to receive Uplifting Service. Watch now




Building A Stronger Service Culture

After the great success of the Service Leadership Workshop that Ron Kaufman, Founder and Chairman, UP! Your Service gave in Dubai recently, Capital Business magazine caught up with him to bring you, in a two-part interview, the best practices he advises leaders and companies to follow in order to get a stronger service culture.Read more




Uplifting Service at Harvard Business School Association of Boston 

On the evening of September 12th, Ron Kaufman delivered the complete package of thought provoking information and actionable structures for Actionable Service Education at HBS.  Read now



Service Education and Service Training - Is There a Difference?

Service expert Ron Kaufman
believes excellent service stems
from the ‘service culture’ of an
organization – and that ‘service
education’ is very different from
‘service training’. Read more



Uplifting Your Service

Ron Kaufman says changing the negative perception of service has to come from within each organization. He explores the fundamentals of service and how companies can go about building the foundations of making service part of their organizational culture. Read more



The Science of Service

The Science of Service

Either it could be relegated to clichés like “the customer is always right” or it could be the foundation on which a company is built—to differentiate on service rather than product or price. In an email interview, Ron Kaufman tells Mint about the benefits of giving more, since what goes around comes around. Read more



Serve UP Satisfaction: Treat Complaints as Opportunities

You and your customers are both on the same side. Ron Kaufman shares10 tips for handling complaints. Read more



How to Turn Disasters into Customer Service Wins

Ron Kaufman discusses a few Uplifting Service best practices that can help travel agents provide impeccable service to their clients—even, and especially, when facing a crisis. Read more



Seattle Business logo

Airport Avatar: New Customer Service Technology for the future

Travelers coming through the New York City area’s three airports—La Guardia, JFK, and Newark—might soon feel the need to double check that they aren’t walking through the set of a science fiction movie. That’s because the airports are introducing some high-tech help in the form of “Ava”—a life-sized, computer-generated female avatar. She’ll provide answers to airport patrons’ common questions. Read more



Train in Vain: Why Your Customer Service Training May Be Missing the Mark

In an age when a customer’s unhappy experience with a company can go viral mere minutes after it occurred – and when customers regularly take to the Internet to publicize their great and not-so-great experiences – you understand the importance of superior customer service. Of course you do. That’s why you budget hundreds of thousands of dollars for customer service initiatives and put new and old employees through regular training. So why are the results only average? Read more



Five Quick Scripts For Responding to Customer Complaints

The last thing a customer with a complaint wants to hear you say is: "You're wrong." They want you to understand and appreciate them. Ron Kaufman shares five scripts you can use to respond to customer complaints effectively. Read more



Service Matters Most

As the wind of economic cycles blows hard, some managers try to contain costs by cutting corners on customer service. This is the wrong thing to do. Giving good service in tough times makes good business sense. In this interview, Ron Kaufman shares eight proven principles organizations can use. Read more



The Spirit of Ron Kaufman

In this interview, Ron Kaufman talks about his contribution to design and launch a national service education program in Singapore. Read more



Change in Service Mindset Needed, Customer Service Training is Not Enough

Training is not enough, a staff needs to think creatively to
apply what they have learned.
This method allows them
to react effectively and
creatively to different people,
and scenarios. Ron Kaufman shares why building a service culture will naturally add value to customers. Read more



This Way UP!

In this interview, Ron Kaufman shared his passion for customer service education, and his determination to spread the Uplifting Service message effectively to make the world a better served place. Read more



The One Thing You Didn't Learn: If we want our employees to delight our customers, we have to teach them how

Inside many of the world’s most respected companies, employees receive skills training, safety training, communications training, and all sorts of educational opportunities. These are all important components of employee development,
but where is service? Read more



Eight Ways to Receive Better Customer Service

A look at why good customer service sometimes starts with the customer and how you can use your power as a consumer (and a bit of old-fashioned kindness) to improve your service experiences. Read more



Why Customer Complaints Are Good for Business

Customer complaints may be the most valuable asset travel sellers don’t know they have. You can learn from complaints and use them to improve your business. Read more



Train in Vain: Why Your Customer Service Training May Be Missing the Mark

In an age when a customer’s unhappy experience with a company can go viral mere minutes after it occurred – and when customers regularly take to the Internet to publicize their great and not-so-great experiences – you understand the importance of superior customer service. Of course you do. That’s why you budget hundreds of thousands of dollars for customer service initiatives and put new and old employees through regular training. So why are the results only average? Read more



Uplifting Service 

In a world completely consumed by services, it’s crucial to know how to find success by keeping people happy. Yet without a proven way of working, author Ron Kaufman notes a disconnection between the high volume and good quality service present in our society. Read more



Upping Service Stakes in IT

When is the last time you gave much thought to customer service? If you do not interact with customers very often, it is probably not a high priority for you. However, downplaying customer service or ignoring it altogether could have serious ramifications for your company. Luckily, Ron Kaufman is here to help. Read more



India's Path and Role in Building an Effective Service Culture

Ron Kaufman, Founder & CEO of UP! Your Service, and author of the bestselling ‘Uplifting Service’, talks to Culturama in an exclusive interview of India’s path and role in building an effective service culture. Read more



Eminent Service Leadership Guru Ron Kaufman Presents A Proven Path to Uplifting Your Service

What do Singapore Airlines, Changi International Airport, BMW, Starbucks, 3M and scores of other companies have in common? They are all high-profile organizations; they command great respect for their service; and they probably wouldn't be where they are today without Ron Kaufman, world-renowned educator and motivator, author and founder of 'UP! Your Service'. Read more



At Your Service!

Attending a Ron Kaufman seminar on ‘UP! Your Service’ is like being swept away by a mental tornado. Your ideas and creative instincts are stirred, dusted and given
such a violent shakedown that
you emerge feeling gloriously invigorated – mentally fresh,
your mind brimming over with
new concepts and thoughts.
Read more



Customer Service Requires Human Touch

We may be entering the age of the faceless organisation. Ron Kaufman, consultant to global corporate houses and acclaimed author, gives his own take on the form and format of customer service of the future. Read more



How Field Service Companies Can Use Great Customer Relations to Beat the Big Boys

From increasing customer goodwill and maintaining your reputation to spotting new sales opportunities, service plays a truly vital (and sometimes overlooked) role in business. But what does great service look like, and how can smaller service firms get there? Read more



We Are All In the Business of Customer Service

Internationally acclaimed guru on best global service practices, Ron Kaufman, has been traveling the globe extensively for the last 20 years conducting seminars and helping organisations around the world achieve superior service, increase customer loyalty, create strong partnerships and build winning teams. Read more



How To Build a Better Customer Service Culture In Your Business

A strong service culture leads to sustained improvements to
customer experience, and a sustainable competitive advantage for organisations. But where do you start? Read more



Leadership Team Works with Ron Kaufman to Build a Superior Service Culture

Ron Kaufman, the world renowned speaker & author of customer service, engaged an audience of over 200 participants from various organisations including employees from UOWD on the importance of customer service and service recovery. Read more



Xerox Emirates Links Up with Customer Service Expert Ron Kaufman

Service excellence is what has set Xerox Emirates apart from the rest in the industry, where providing its customers' the best service experience possible continues to be the company's premier priority. Read more



TV Interview: Ron Kaufman Interview on HR TV

Ron Kaufman explains why a superior service culture is
needed for organizations to
stay competitive and talks
about the benefits it brings to
an organization and its employees. Watch now




TV Interview: Adecco Interview with Ron Kaufman

Ron Kaufman talks about how
a service culture benefits your customers and the impact it
has on team performance in
this interview from The Adecco Better Work Better Life Interview Series. Watch now