Principles, Points and Action Steps

UP Your Service! College provides world class service education for leaders, managers and staff throughout your organization.

In these engaging College Courses, each person discovers the fundamental principles and key learning points to deliver consistently superior service.

Customized exercises emphasize application to the job and ensure practical action steps for all service providers.

Blended learning before and after each Course moves excellent service talk to effective service action.

UP Your Service! College Courses

These Courses lead to a common service language throughout your organization. This means everyone can understand and apply the same principles to delight customers and colleagues every day.

Course 100: Achieving Superior Service™ teaches fundamental service principles to raise service levels and improve the customer experience at every point of contact.

Course 200: Building Service Partnerships™ teaches how to add service value and build powerful service partnerships

with customers and colleagues.

Course 300: Increasing Customer Loyalty™ teaches how to increase customer loyalty, manage customer expectations and handle difficult service situations.

College courses are proven effective in many industries and cultures around the world with video presentations and learning materials now available in most major languages.

Course Leader Certification Program

Your organization may be licensed to conduct College Courses with your own internal Certified Course Leaders, specially selected staff who complete the Course Leader Certification Program.

Your Certified Course Leaders will:

• facilitate customized exercises
• provide relevant service examples
• ensure practical application to the job
• encourage feedback and full participation

Certified Course Leaders are a cost-effective way to transfer technology and expand your deployment with greater flexibility and customization.