Leadership is Key to Success

Senior leaders must take responsibility to guide the organization in an effective service culture building program.

To succeed, your leaders must:

• promote a shared service vision
• provide vigorous support for service education
• sponsor effective culture building activities
• fully engage your middle managers
• eliminate counter-productive activities
• be outstanding role models for service

Providing Ongoing Support

UP Your Service! College helps your leaders develop the understanding, ideas, and actions they need to guide your organization to success.

This guidance for leadership includes:

• Service Leadership Workshops
• ongoing coaching and support
• peer group actions and assignments

Middle Managers Count

Middle Managers can make or break your service culture building program with their actions and their words.

UP Your Service! College offers intensive service education

in the Middle Managers Workshop, and then ongoing

support for this influential yet challenging group.