UP! Your Service makes it easy for me to teach my colleagues how to apply the key learning points to their jobs.
Everyone leaves the classes inspired, including me!"
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Customer Service Vision
How To Change Company Culture With Rewards
Q: What should you highlight with your staff tributes, awards and commendations?
... Read moreDoing Right Or Doing Better To Improve Customer Experience?
I arrived at the airport early. The check-in agent was very polite, but also concerned. Despite my confirmed Business Class ticket, the airline
... Read moreHow To Transform Company Culture In 4 Steps
If you have the interest and determination to improve the service culture in your organization, or in your life, these four steps will help:
... Read moreImprove Customer Experience, Corporate Success By Looking Forward
The senior management retreat was intended to harness commitment for a new corporate vision.
... Read moreSingapore Offers A Lesson In Customer Service Improvement
Singapore aspires to be a nation that provides consistently superior service. But the local population faces two fundamental problems.
... Read moreAustralian Service Gets Hopping, But Customer Service Excellence Doesn’t Last
Australia welcomed the world for an Olympic extravaganza in 2000. This international event galvanized the nation to provide extraordinary service.
... Read moreTake A Stand For Customer Service Leadership By Using The Right Words
Advanex (formerly Kato Spring) is a global company with head offices in Japan. They make every kind of spring you can imagine,
... Read moreKodak Offers A Lesson In Defining Customer Service Excellence
Kodak Polychrome Graphics (KPG) is a leader in the field of hardcopy reproductions: black & white, color, gloss, matte, large format,
... Read moreCreate A Customer Service Culture To Stand Out In The Crowd
The colonial post office in Singapore’s financial district has been transformed into the luxurious Fullerton Hotel.
... Read morePick Words Of Power To Provide Customer Service Training That Lasts
Who wrote your company’s vision, mission and value statements? Was it some long-forgotten committee, or a retired management team,
... Read moreThe Amazing Harvey Mackay Demonstrates Impeccable Customer Service Skills
Harvey Mackay is the author of Swim With the Sharks Without Being Eaten Alive and other bestsellers. More than 10,000,000 of his books
... Read moreIn Challenging Times, Customer Service Quality Matters Most!
As the wind of economic cycles blows hard, some businesses try to contain costs by cutting corners on customer service. This is exactly
... Read more100% Is Not Enough To Impress With Customer Service Quality. You Need 120%
I recently organized a service benchmarking visit to Singapore for 22 Korean sales and service trainers. In seven days we visited
... Read moreCreate A Vision For Your Customer Service Training
During a cold winter season, smart organizations get busy preparing for spring.
One way to prepare is to create (or confirm) a clear and motivating vision of
... Read more
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