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Customer Service Value Dimensions
1:1 – The Next Wave In Customer Care To Improve Customer Loyalty
What’s next after customer satisfaction?
... Read moreBusiness Busters And Loyalty Losers Do Nothing To Improve Customer Experience
My friend flew business class with her two-year-old son on a four and a half hour journey. Three hours into the flight the boy became fidgety
... Read moreTake Steps To Improve Customer Loyalty - In The Hospital?
Does seeking ‘customer loyalty’ make any sense in a hospital setting?
... Read moreImprove Customer Loyalty And Avoid Competing On Price
I helped a company that sells computer disks and hard drives directly to consumers.
... Read moreCreate Convenience To Improve Customer Experience
If you travel by air, you know how stringent security can be in airports around the world. Many items previously allowed onboard
... Read moreImproving Customer Satisfaction Without Breaking The Law
Mary works at the Judicial Branch of the Centralized Infractions Bureau of a major metropolitan area. She enjoys giving her ‘customers’
... Read moreLittle Things Can Mean A Lot To Provide Customer Service Excellence
At the Westin Chosun Hotel in Seoul, Korea, the rooms are not large, but a few thoughtful touches combine to make a big difference.
... Read moreIt’s Not About The Price, It’s About Customer Service Skills
Singapore is known worldwide as a leading center for printing attractive books.
... Read moreMagnify Your Customer Service Improvement Efforts
Imagine dinner at a romantic restaurant: soft music, candlelight, fine wine. You use a credit card to pay the bill and the waiter brings your receipt.
... Read moreUse Customer Service Quality To Create Your Own 'Godiva Moment'
One of the nice things about flying First or Business Class is the little ‘extras’ in the passenger experience: wider seats, soft slippers, interesting
... Read moreMeasure Customer Satisfaction And Win Word-Of Mouth Recommendations
I conducted a program for a large audience in the Philippines. Sponsors included Citibank, Qualcomm and Micro-Warehouse, a distributor
... Read moreImprove Customer Experience With The Motto: In Customers We Trust
I was in Boston and wanted to buy a homeopathic remedy for my young daughter. At 9:10 pm I drove up to a local
... Read more
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