Customer Service Toolset
Put Life Into Perspective To Make A Customer Service Improvement That Really Matters
We quest to shape our perfect lives. The right job, the right clothes, the right weight, the right car.
... Read MoreListen To A Customer Experience Consultant: More Is More Than Enough
During the holiday season, and in business generally, we can hear the pursuit of more: more money, more customers, more profits,
... Read MoreHave You Learned To Savor The Victory To Improve Customer Satisfaction?
Making a living usually means generating an income, closing a sale or turning in a profit.
... Read MoreMake A Customer Service Improvement That Works
A large grocery store opened a new outlet in my neighborhood. A small basket of red apples sits by the cash register.
... Read MoreTake Steps To Improve Customer Service Quality
Kim in Colorado posed this question: ‘How do you find time to work on customer service when each day is already filled with seemingly impossible to complete tasks?’
... Read MoreCustomer Service Training Program Lesson Of The Day: Change Rules That Don’t Work
I stayed in an Orlando hotel suite for ten days. Breakfast was available in the concierge lounge each morning: oatmeal, bread with butter and
... Read MoreRestaurant Policy Does Nothing To Improve Customer Service Quality
In Australia, Matt and two friends went to a fast-food drive-through for lunch. They wanted three separate orders as there were three in the car and no one had exact change.
... Read MoreUnusual Expiration Does Nothing To Improve Customer Satisfaction
Alice’s prepaid telephone calling card said ‘Expires August 31, 2001’ on the back.
... Read MoreImprove Customer Experience By Making Juice Available With A Special Broiler Meal
Years ago, I frequented a well-known quick-service restaurant for their Special Broiler Meal, a fast-food lunch of broiled chicken sandwich and french fries.
... Read MoreMeasure Customer Service Quality Against Nonsensical Policies
I wanted to make a three-day car reservation for a visit to San Francisco.
... Read MoreThe Conference Rate In Los Angeles Does Not Improve Customer Satisfaction
I was making arrangements to attend a conference in Los Angeles, California.
... Read MoreGet The Sand Out Of The Grease To Improve Customer Experience
The world is racing towards seamless commerce and instant communications. Fast computers and networks provide the grease.
... Read MoreFeedback Drives Organizational Culture Change
Do you encourage customer feedback with hotlines, focus groups and in-depth customer surveys?
... Read MoreHow To Change Company Culture Using One Shared Voice
My friend Nancy was learning about her international callback service and exchanged e-mail with their office in Seattle.
... Read MoreService Teams Can Improve Customer Loyalty, Sales
At the Repair and Service Center of a well-known technology company, customers are invited to examine and try
... Read More