Customer Service Partners

In the beginning, great products were enough to guarantee your business success. With product sophistication, ‘six sigma’

When you hire new staff, or put projects out to bid, do your advertisements state: ‘We regret only selected applicants will be informed.’?

Many companies reward their customers with a system for accumulating points with each purchase. These points are redeemable for free products or services in the future.

All over the world I teach people how to serve, surprise and delight their customers – how to keep them coming back for more.

A Financial Times editor in London asked my opinion about systems that automatically route customers to higher or lower levels of

Kumarie asked about a common service situation:

‘Sometimes we handle calls

‘Internal Customer’ is a phrase often heard in business. Usually this refers to one department (the internal customer) receiving work from another department (the internal supplier).

I have three complaints and three suggestions.

We spent two days at Disneyland when my daughter, Brighten, was seven years old. I found the entire park to be a well-oiled, emotionally fulfilling enterprise.

My friend purchased a desktop publishing computer from a major online computer hardware vendor.

Vincent bought a 1,500-piece jigsaw puzzle from Robinson’s Department Store for his wife. He writes:

I received a powerful testimonial from a client. I often receive nice letters after my presentations, but this

At a recent tourism industry conference, the participants explored how effective partnerships could help boost travel to their region.

Graham Harvey, author of Seducing the Vigilante Customer, told me this story of a general store owner who followed government

Frontline service providers are key drivers in great service organizations. But don’t forget the power of the ‘back-end’ to win or lose the race!

If you have a problem with your Hewlett Packard or IBM product in Singapore, simply take it to the Post Office and they will

Partnerships are essential in our emerging digital age. Small players with good partnerships can grab precious market share

Building strong partnerships is big business. But it doesn’t have to be a big problem.

Hi Ron,

I was having trouble with a set of tires I purchased for my automobile. The ride was rough

To keep your suppliers on their toes, try this smart tip I learned from the Group Purchasing Manager

Have you ever experienced lousy service? Ever had the pain compounded by staff who

I receive a lot of voice mail. Maybe you do, too.

Some folks leave nice and clear messages that are easy to understand. Others seem