Customer Service Partners
Partnership Power: A Smart New Way To Improve Customer Satisfaction And Your Life!
In the beginning, great products were enough to guarantee your business success. With product sophistication, ‘six sigma’
... Read MoreUnsuccessful Applicants Deserve Customer Service Excellence, Too
When you hire new staff, or put projects out to bid, do your advertisements state: ‘We regret only selected applicants will be informed.’?
... Read MoreAre Your Frequent Customers Freeloaders, Scoundrels or Cheats?
Many companies reward their customers with a system for accumulating points with each purchase. These points are redeemable for free products or services in the future.
... Read MoreMeasure Customer Value And ‘Upgrade’ Those That Don’t Add Up
All over the world I teach people how to serve, surprise and delight their customers – how to keep them coming back for more.
... Read MoreCustomer Service Excellence Is A 2-Way Street – It’s Okay To Discriminate
A Financial Times editor in London asked my opinion about systems that automatically route customers to higher or lower levels of
... Read MoreUse Your Customer Service Skills To Excel With A Call Requires Someone Else
Kumarie asked about a common service situation:
‘Sometimes we handle calls
Beware Outdated Customer Service Course Information: The ‘Internal Customer’ Mentality Can Hurt You
‘Internal Customer’ is a phrase often heard in business. Usually this refers to one department (the internal customer) receiving work from another department (the internal supplier).
... Read MoreMake Things Easy To Improve Customer Service Quality
I have three complaints and three suggestions.
... Read MoreImprove Customer Satisfaction By Paying Attention To Disneyland’s Magic
We spent two days at Disneyland when my daughter, Brighten, was seven years old. I found the entire park to be a well-oiled, emotionally fulfilling enterprise.
... Read MoreGetting (Dis)Connected Does Nothing For Customer Service Quality
My friend purchased a desktop publishing computer from a major online computer hardware vendor.
... Read More1,500 Puzzle Pieces…Minus One! A Good Customer Service Training Program In Action
Vincent bought a 1,500-piece jigsaw puzzle from Robinson’s Department Store for his wife. He writes:
... Read MoreHow To Pay A Powerful Compliment About Customer Service Quality
I received a powerful testimonial from a client. I often receive nice letters after my presentations, but this
... Read MoreImprove Customer Satisfaction To Gain Credibility That Counts
At a recent tourism industry conference, the participants explored how effective partnerships could help boost travel to their region.
... Read MoreFlexibility Slakes A Thirst And Serves To Improve Customer Experience
Graham Harvey, author of Seducing the Vigilante Customer, told me this story of a general store owner who followed government
... Read MoreThe Pit Crew Helps Determine Customer Service Quality
Frontline service providers are key drivers in great service organizations. But don’t forget the power of the ‘back-end’ to win or lose the race!
... Read MoreCross-Town Collaboration Delivers Customer Service Excellence
If you have a problem with your Hewlett Packard or IBM product in Singapore, simply take it to the Post Office and they will
... Read MoreCreating Partnership Agreements To Improve Customer Service Quality
Partnerships are essential in our emerging digital age. Small players with good partnerships can grab precious market share
... Read MoreFour Questions To Boost Collaboration And Measure Customer Satisfaction
Building strong partnerships is big business. But it doesn’t have to be a big problem.
... Read MoreImprove Customer Loyalty And Remember Service Is A Two-Way Street
Hi Ron,
I was having trouble with a set of tires I purchased for my automobile. The ride was rough
Keep Your Suppliers Eager To Deliver Top Notch Customer Service Quality With A 70/30 Split
To keep your suppliers on their toes, try this smart tip I learned from the Group Purchasing Manager
... Read MoreTo Improve Customer Service Quality – Tip!
Have you ever experienced lousy service? Ever had the pain compounded by staff who
... Read MoreCustomer Service Improvement Is Everyone’s Concern
I receive a lot of voice mail. Maybe you do, too.
Some folks leave nice and clear messages that are easy to understand. Others seem
... Read More