Customer Service Innovation
Improve Customer Service Quality With Encounters Of The Third Kind
What makes a company successful over the long, long term? What characterizes the service relationship between companies
... Read MoreDevelop A Yearning For Learning About Customer Service Quality
Want to learn something and deepen your relationship with others at the same time? Here’s an easy way to do it:
... Read MoreMake A Customer Service Improvement That’s Different
There are many ways for a business to ‘stand out from the crowd’. One approach is to give your customers more of what they ask for.
... Read MoreUse Customer Service Leadership To Stand Out From The Crowd
In today’s competitive markets, smart companies strive to ‘stand out’ from others in the crowd. Low pricing is one approach, but it eats away
... Read MoreOvercoming The Nasty Pirate To Improve Customer Experience
My friend took his son Tommy to Disney-land, hoping for a photograph with Captain Hook. But just as it reached Tommy’s turn in line,
... Read MoreThink Beyond The Horizon With Organizational Culture Change
Singapore is a small country, always looking for new ways to expand, grow and succeed. That requires a constant stream of creative
... Read MoreThe Positive Power Of Competition To Foster Customer Service Improvement
I left my mobile telephone in a taxi and went sheepishly to buy a replacement. The people at the telephone company were patient as I selected a new mobile phone.
... Read MoreImprove Customer Satisfaction Through Sales And Service
How often is the Sales team on one side of an organization while Service is on the other?
... Read MorePush Into The White Space To Improve Customer Service Quality
The world is changing quickly with big rewards for innovators and creators of new value.
... Read MoreLack Of Integration = Lack Of Customer Service Quality
I purchased a video-conferencing unit to connect my office visually with clients all over the world. To use the equipment I need a high-speed
... Read MorePut Some Stuffing In The Staff Suggestion Box To Find Customer Service Improvement Ideas
Here’s how to get your staff suggestion box overflowing with fabulous new ideas.
... Read MoreIs Consensus Sinking Your Organizational Culture Change Efforts?
The senior manager of a large organization called me seeking help.
... Read MoreFind & Do Your Own Thing To Improve Customer Satisfaction
In quality manufacturing, speed requires standardization. No wonder Six Sigma, Zero Defects and ISO Certification receive so much time and attention.
... Read MoreGive A Gift That Gives Again To Improve Customer Loyalty
Many companies encourage customer loyalty with discounts and other gifts. These may be appreciated, but
... Read MoreFederal Express Sets A Benchmark On How To Improve Customer Experience
Whenever I call Federal Express to arrange an outgoing shipment of Ron Kaufman books, tapes, videos
... Read MoreIn The Spirit Of Service Honors Exceptional Customer Service Skills
The ‘Spirit of Service’ Award is given to uniquely deserving teams and individuals who go way beyond the call of duty
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