Now I think more about our customers (and less about the rules) and try to find new things to do to make my customers happy."
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Customer Service Contact
8 Ways To Improve Customer Satisfaction
Want to add more value to your customers? Be sure you know what to add!
... Read moreLong Forgotten? Use Customer Service Skills To Stir Old Accounts Back To Life
An award-winning contractor in Savannah, Georgia (who also happens to be my award-winning brother) wrote: ‘In my business
... Read moreHow Not To Build With Bytes – Do You Need Customer Service Improvement In The E-mail Department?
I bought a new notebook computer and wanted to get an extra flash card for easy ‘on the road’ backups.
... Read moreCustomer Service Quality Can Falter If Just Anyone Answers Your E-mail
Websites, e-mail and digital voice mail are changing the game in business. Some companies are taking the lead with great digital service like
... Read moreMake it Person-to-Person To Improve Customer Experience
Automation is essential for expanding and accelerating service in many industries. But when individual care or attention is required, customers need
... Read moreHow To Contribute And Improve Service Quality As A Customer
Every month I receive messages from students and readers that begin, ‘I got such terrible service from…’ and often close, ‘…and I’ll never go back there again!’
... Read moreA Lesson In Customer Service Education: Keeping In Touch At Popeye’s
Set A Customer Service Culture With Three Steps To Welcome
Sweeping Changes May Be Unfriendly And Will Not Improve Customer Loyalty
One of my favorite airlines committed a customer interface blunder. They changed the automated telephone menu system for reservations, removed the
... Read moreThe Holidays Are Here: Improve Customer Satisfaction By Personalizing Service
I use a credit card for many business purchases. Since I travel a lot, this means quite a bit of money is charged throughout the year.
... Read moreImprove Customer Service Quality By Designing With Clients In Mind
I am regularly amazed by brand new facilities that are obviously user-unfriendly. Huge investments of time and money...but who are they designing it for?!
... Read moreAdd Value First, Reap Value Later With Proactive Customer Service Skills
I was teaching about customer intimacy and loyalty when one participant asked, ‘What if your competitor has already built a close relationship
... Read moreThe Customer's Taste Buds Are Always Right If Customer Service Excellence Is The Goal
When I tasted the Greenwich Pizza ‘Garden Delight’ in the Philippines, my tastebuds got a shock!
... Read moreEncourage Complaints To Improve Customer Service
Some companies track a monthly ‘complaints and compliments ratio’ for each branch, store, department, country or station. This approach
... Read moreCustomer Service Leadership Is The Real King
We often hear ‘the customer is king’. I don’t believe it.
First, many customers do not behave
... Read moreImprove Customer Experience By Connecting With Your Customers’ Connections
We all live and work in a constellation of relationships based on service. You can see this with the customers
... Read moreGet Out Of The Ivory Tower And Get A Customer Service Education
Popeye’s Chicken & Biscuits is a popular chain of more than 1,300 restaurants in 20 countries. They
... Read more
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