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Article Library

Hundreds of customer service tools, tips and training resources to upgrade your service, improve your career, and delight your customers every day.


Real examples from award-winning service organizations. Best-practice tips you can use right away. Everything here is quick to read, easy to apply – and effective!


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Copyright, Ron Kaufman. Used with permission.
Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. He is author of the bestselling "UP! Your Service" books and founder of UP! Your Service. To enjoy more customer service training and customer service culture articles, visit


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