Frequently Asked Questions for College Clients

1. Which email address should I use to login?

   
   Use the email address where you received a message from This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If you did not receive a message from This e-mail address is being protected from spambots. You need JavaScript enabled to view it , please check your Spam/Junk folder.

    

2. What is my password?

   
   Your password is sent to you from This e-mail address is being protected from spambots. You need JavaScript enabled to view it
   
   

3. How do I change my password?

   
   The first time you login, you will be asked to change your password. You may also change your password by clicking on "Update Your Profile".

4. I do not know my password. How can I get a new one?

   
   Click here and a link to get a new password will be sent to you. (For College Clients only.)

5. After I login I cannot see the page. What should I do?

   
   Check that your computer meets minimum requirements.
   Clear your Internet browser cache and cookies. Click here to learn how.

6. After I login, I cannot see the video. What should I do?

   
   Videos on our website are streamed from www.Viddler.com. Ask your IT team to allow access to this site.
   Check that your computer meets minimum requirements.
   Clear your Internet browser cache and cookies. Click here to learn how.

7. I have another question. What should I do?

   
   Send your question to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
   
   

8. I have a suggestion. Who can I write to?

   
   Write to us! Send us your suggestions and feedback here.