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Customer Service
Training Library:
Customer Value Dimensions
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- In Customers We Trust
I was in Boston and wanted to buy a homeopathic
remedy for my young daughter. At 9:10 pm I drove up
to a local health food store, Bread & Circus...(read more)
- It's Not About the Price
Singapore
is known worldwide as a leading center for printing
attractive books.
But Singapore has a higher cost base (labor, utilities...(read more)
- Little Things Can Mean a Lot
At the Westin Chosun Hotel in Seoul, Korea, the rooms are
not large, but a few thoughtful touches combine to make
a big difference.
There is the usual...(read more)
- Break the Law, Get Good Service
Mary works at the Judicial Branch of the Centralized Infractions Bureau of a major metropolitan area.
She enjoys giving her 'customers' good service - and is...(read more)
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