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Customer Service
Training Library:
Customer Service Standards
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- Get Yourself Spring-Loaded
An e-mail arrived with a fragmentary phrase that absolutely
caught my attention. The writer referred to many upset
customers being 'spring-loaded in the...(read more)
- Meet Elvis, King of the Road
I had an amazing experience in a brand-new, all-white Mercedes
taxi. But it wasn’t the car that impressed me
– it was the driver.
Martin Lim picked me...(read more)
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