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Customer Service
Training Library:
Customer Service Recovery
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- How to Put Loyalty at Risk
I am a loyal customer. My suppliers help me build my business
and enjoy my busy life. I recommend them enthusiastically
to others, buy from...(read more)
- Will this Settle the Case?
I wrestled with a computer manufacturer about a technical
issue that required a simple solution. During the process
I made suggestions on how the company...(read more)
- Handling Customer Abuse
Have you ever seen a customer who curses and screams, threatens,
bangs the counter and throws things about? I have, and
it’s not a pretty sight....(read more)
- Don't be a Softie. Squeak!
I advocate living in an appreciative manner. It spreads goodwill
and attracts good service. But wait! I’m not suggesting you simply float
in a cloud of...(read more)
- Managing Customer Complaints
Managing customer complaints is a vital, internal process influencing
customer perceptions and the attitudes of your staff.
Is your ‘complaint management...(read more)
- Pain-in-the-Neck' Customers
Everyone has customers who complain. Complaining customers tell
you what you’ve done wrong and how you can improve.
If you work to keep them...(read more)
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