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Customer Service
Training Library:
Customer Service Perception Points
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- You Have Leverage. Use it
I spoke to 1,200 police officers about delivering security and high quality service. One officer asked: ‘In this city there are 3,000 police and more...(read more)
- The Cheesecake of Tomorrow
At
an elegant resort in Mauritius, the dessert menu was
rather sparse. One customer asked the waiter for ‘The
Special Dessert of Today’...(read more)
- Customers..NO!
We were visiting in Gisborne, an attractive small town
near Melbourne, Australia.
Walking along the main street I saw a small clothing ...(read more)
- Never on a Sundae
I was passing through Kuala Lumpur International Airport
(KLIA) in Malaysia, returning from a live web-cast presentation
on a new e-learning channel.
One of...(read more)
- Little Things Can Mean a Lot
At the Westin Chosun Hotel in Seoul, Korea, the rooms are
not large, but a few thoughtful touches combine to make
a big difference.
There is the...(read more)
- Listen to the Language
I called an electronics company last week to arrange repair
of our television. The automated answering system offered
these three options:...(read more)
- Can You Read Your Name?
Dubai Airport also has an official greeting service for arriving
passengers called ‘Marhaba’.
Marhaba is staffed with attractively dressed men and ...(read more)
- Which Way do I Go?
Dubai International Airport is one of my favorite airports
in the world. It’s big, clean and exciting. But
in such a terrific environment, little...(read more)
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