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Customer Service
Training Library:
Customer Service Partners
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- Service is a Two-Way Street
Dear Ron, I was having trouble with a set of tires I purchased for my automobile. The ride was rough and unacceptable. The store was willing to exchange the tires or..(read more)
- Cross-Town Collaboration
If you have a problem with your Hewlett Packard or IBM product in Singapore, simply take it to the Post Office and they will forward it to the repair center at...(read more)
- Flexibility Slakes a Thirst
Graham Harvey, author of Seducing the Vigilante Customer, told me this story of a general store owner who followed government policy ‘creatively’ to solve...(read more)
- Getting (Dis)Connected
My friend purchased a desktop publishing computer from a major online computer hardware vendor. She ordered the powerful stand-alone workstation...(read more)
- Disneyland Makes Real Magic
We spent two days at Disneyland when my daughter, Brighten, was seven years old. I found the entire park to be a well-oiled, emotionally fulfilling..(read more)
- Ban the 'Internal Customer'
Internal Customer’ is a phrase often heard in business. Usually this refers to one department (the internal customer) receiving work from another...(read more)
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