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Customer Service
Training Library: Customer Education
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- But Everybody Knows About it
I recently stayed at a major hotel in Perth, Australia. On the telephone in my room was a small card indicating the phone and fax numbers of the hotel...(read more)
- Where on the Floor is 264?
One of my students was looking for his room on the second floor of his hotel in London, United Kingdom. The corridor was being renovated and all the wall signs...(read more)
- In Your Best Interest
A diversified medical group suffered from a common procedure that frustrated patients, doctors and laboratory technicians every day.
First, doctors...(read more)
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