 Bend
the Rules and Win!
Give
a prize each month to the person who bent the rules
in the most effective or customer-pleasing manner.
And the prize? Something that bends, of course: exercise
bands, a big rubber ball, yoga lessons, a bungee jump,
a massage!
Got employees working over-time to complete an important
project? Give them a surprise day off from work as thanks.
Is a huge project keeping everyone working late? Host
a pajama party in the office to let them relax but still
be productive. Give prizes for the fanciest or funniest
nightwear. Your staff will laugh and learn more about
each other – and get energized at the same time.
Ask each employee to write down eight things they would
like to receive for reward or recognition – two
that cost no money, two that cost $5–$25, two
that cost $25–$50 and two that cost $50–$100.
When an employee does something especially terrific
for the company or a customer, let them choose one envelope
from among the eight, and then give them the item they
suggested – and selected.
Key Learning Point
Recognition doesn’t
need to be formal or financial. Sometimes a softer touch
will make a stronger impact.
Action Steps
Look for unusual
places and opportunities to reward: in the playground,
car wash, hardware and grocery store, drycleaner, beauty
parlor, sports stadium, sidewalk, beachfront, ski resort,
spa. Everywhere you look are possibilities for positive
praise. Make them up, then make them happen!
Next Article in Customer Service Culture >>
Eye-to-Eye at the 'Staff Recognition Center'
First Article in Customer Service Education >>
Education is the Star at Starbucks
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Ron Kaufman is an internationally acclaimed customer service training educator for quality service.
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